The University of Tennessee, Knoxville

Office of Information Technology


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Thursday
05/23/2013
11:18 PM
Systems and Applications
Service has been restored to all OIT services. Please contact the OIT HelpDesk if you continue to experience problems with any OIT service.
Thursday
05/23/2013
10:36 PM
Systems and Applications
The cooling problems at the SMC data center have been resolved and we are in the process of restoring all affected services.
Thursday
05/23/2013
9:09 PM
Systems and Applications
We are currently having problems cooling the SMC data center and some IT services may be disrupted until the issues are resolved.
Thursday
05/23/2013
4:05 PM
Systems and Applications
OIT is performing maintenance on ODS production today, May 23, through Sunday, May 26, at 11:59 PM EDT. During the ODS outage, please do not submit Argos Reports that use ODS as the data source. If you have any questions about this maintenance, please contact the OIT HelpDesk at 865-974-9900.
Thursday
05/23/2013
8:01 AM
Email
The Volmail upgrade to Office 365 is complete. Some users are reporting issues with connecting to Volmail on their mobile device. If you are having a problem connecting with your mobile device, please delete the account and use the following settings to configure a new account:

Server:
m.outlook.com

Username:
netid@utk.edu

Password:
NetID password

If you need any help after the upgrade, please contact the OIT Helpdesk at 865-974-9900.
Thursday
05/23/2013
2:00 AM
Infrastructure
The network maintenance is complete.
Wednesday
05/22/2013
10:00 PM
Infrastructure
OIT Network Services will be utilizing its Wednesday evening maintenance window of 10:00 pm to 2:00 am EDT on May 22 to perform network maintenance at the Student Services Building and Dabney-Buehler Hall. If you have any questions regarding this maintenance, please contact the OIT Helpdesk at 865-974-9900.

- The network maintenance at the Student Services building will only affect the WUOT area and will result in a loss of network connectivity for that area. The rest of the building should not be impacted by this network maintenance.

- The network maintenance at Dabney-Buehler Hall will result in a network outage for parts of the building, including some of the wireless coverage.
Wednesday
05/22/2013
9:15 AM
Systems and Applications
The Volmail upgrade to Office 365 is almost complete. The email accounts have been upgraded and we are working with Microsoft to finalize the configuration. Some users have reported issues connecting to Volmail on their mobile device. OIT recommends deleting and re-adding the account to resolve the issue. Please contact the HelpDesk at (865) 974-9900 with any questions.
  Past Traffic Reports This list includes all new messages within the last 72 hours. For previous messages, please see the IT Traffic Report Archives.
redlight-sm.jpg Report a Problem If you are currently experiencing a problem, please Report Your Problem to the OIT HelpDesk online or by calling 974-9900.
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Report a Problem

To report a problem to OIT, please Contact the OIT HelpDesk online or by phone at 974-9900.

Security - Recent Scams


Blackboard Learn
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Reactivate your email account.
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Your online account has been disabled
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Contact the OIT HelpDesk


phone Telephone HelpDesk:
 (865) 974-9900

phone Helpdesk Contact Form:
 Contact the HelpDesk online

phone Walk-In HelpDesk:
 Commons South,
 2nd Fl. Hodges
Hours of Operation

phone Student Computer Service Center:
 Commons South,
 2nd Fl. Hodges
 

The University of Tennessee, Knoxville. Big Orange. Big Ideas.

Knoxville, Tennessee 37996 | 865-974-1000
The flagship campus of the University of Tennessee System