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Technical Support

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Contact Information

For technical help
in a live class session, call:
(865) 974-3117
or 1 (877) 974-3117

Online Form: LiveOnline@UT

Address:
109 Hoskins
1400 West Cumberland
Knoxville, TN 37996.0520

Ask for Help

Java Script is DISABLED on your browser.
Blackboard requires Java Script be enabled to operate.Enabling Java Script

Browser

Instructions

Internet Explorer

1. Select "Tools" from the tool bar
2. Click "Internet Options"
3. Select the "Security" tab
4. Click "Custom Level" button at bottom
- The Security settings dialog box will pop up.
5. Scroll down and find "Scripting" category
6. Select "Enable" for:
- Active Scripting
- Allow paste options via script
- Scripting of Java applets
7. Click OK twice
8. Click the "Refresh" button

Netscape Navigator

1. Select "Edit" from the tool bar
2. Click "Preferences"
3. Click the plus sign next to "Advanced"
4. Click "Scripts & Plugins"
5. Check the box next to "Navigator" under the title "Enable Java-Script for"
6. Click OK
7. Click the "Reload" button

Safari

1. Select "Safari" from the tool bar
2. Click "Preferences"
3. Click "Security"
4. Check "Enable Java-Script"
5. Close the window
6. Click the "Reload" button

For LiveOnline@UT support, please provide the information requested below. Be sure to include any specific error messages that you are receiving. When the form is complete, click "Submit." Please do not include sensitive information such as Social Security Numbers or passwords in your message. The browser configuration information shown above will automatically be included in your email.
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